Last May, MRO distributor Global Industrial acquired commercial interior and material handling supplier Indoff Inc. To the patrons of said companies, this recent business partnership provides their clients with more convenient solutions and better service.
But what can we expect from Global Industrial’s recent company acquisition? Moreover, where does this leave Indoff clients who have been supporting the business for years?
In this article, we’ll discuss the details of the business acquisition and their plans.
Indoff Is Now a Global Industrial Subsidiary
In a press release by Global Industrial, they revealed that the company purchased 100% of Indoff’s issued and outstanding equity interests for over $69 million in cash. With this company purchase, Indoff is now a part of Global Industrial’s list of subsidiaries, which includes:
- C&H Distributors
- Nexel Industries Inc.
- SYX Distribution Inc.
- Industrialsupplies.com
- Global Computer Supplies Inc.
However, as successful as these businesses were before and after becoming a part of Global Industrial’s subsidiaries, the decision to acquire Indoff is still a rather bold move.
Why?
High-Quality Products, Outstanding Service
Global Industrial’s TTM (Trailing Twelve Months) revenue is $1.15 billion, whereas Indoff earned $180 million in revenue in 2022.
Therefore, both companies have long been successful independently. Furthermore, investors and clients anticipate both businesses to scale, since both have similar company visions and goals.
But what similarities do Global Industrial and Indoff have that make them well-regarded businesses?
Online Presence
Both Global Industrial and Indoff prioritize their online accessibility by utilizing e-commerce platforms. With one quick Google search of Indoff, expect to find many of their products and services online.
This is also the case with Global Industrial. In an interview with Digitalcommerce360.com, they asked Global Industrial CEO Barry Litwin about the significance of the company’s online visibility. He explained, “We know that many customers use a search engine like Google.”
“Between the web, inbound sales, and our outbound one-to-one team, we’re really a multichannel business,” Mr. Litwin added.
Furthermore, both companies have always had a reputation for providing excellent customer service.
Outstanding Customer Service
Indoff is a well-known company that provides office supplies, commercial interiors, and material handling. However, many seek Indoff for their promotional products, where clients can incorporate their brand as business gifts through customizable lanyards, mugs, caps, pens, etc.
This option has made Indoff a favorite in the corporate world.
After all, it’s one thing to gift business partners something, but to give them one with the company’s own name or logo stamped on it? Companies prefer that – as it makes their brand easy to remember.
Because of this, Indoff became a highly sought-after company.
Global Industrial also focuses on its customers’ needs. As such, they provide online customer services through phone calls, email, and online chat.
In the same Digitalcommerce360.com interview with CEO Barry Litwin, he said Global Industrial plans on improving its already excellent online customer service. He elaborated on this by highlighting the importance of fulfillment and delivery in online services.
To CEO Barry Litwin and the rest of Global Industrial, their services include delivering the customers’ orders damage-free and on time.
Conclusion
Indoff is now a Global Industrial subsidiary. To Indoff patrons, there is no need to worry – the company will still continue its operations as an independent brand under Global Industrial Company.
Therefore, Indoff is here to stay, but with even better services. They’re now a subsidiary of a parent company that values customer services the same way they always have.
